About Us

Everything you need to know...

"Over 30 years experience"

Metro Security Services (North East) Limited are a family business and primarily operate in the North East of England with over 30 years experience in the security industry. Metro Security Services (North East) Limited provide a personal and professional service that covers all aspects of electronic security including system maintenance and emergency repairs.

SSAIB Approved

Service & Repair

Residential & Commercial

Free Quotations

Honest & Reliable

24hr Response

Call Today To Book Your Free Security Audit

Call 0191 413 8790

Frequently Asked Questions

An SSAIB registered installer will provide you with the best possible service and, to this end, every SSAIB Recognised Firm is inspected to a specified programme every year. These visits cover the quality of installed security systems and other aspects of the company’s management including security screening of staff. If you are not satisfied with the service provided by an SSAIB registered installer, you may use the formal complaint procedure to try to resolve the matter. Any firm which repeatedly fails to meet the required standards faces a formal disciplinary procedure which can mean a fine for non-compliance or, for more serious breaches, removal from the list of Recognised Firms.
 
Essentially, SSAIB-registered installers are held to an exacting set of standards, whereas non-registered companies are not.
 
Your insurance company:
Insurance companies have been so impressed with the way SSAIB has raised standards among security alarm fitters that a great many now offer discounts to householders who purchase electronic security systems from SSAIB Recognised installers. For commercial premises, insurers now regularly insist on security systems which have been installed by SSAIB Recognised Firms before they will provide insurance cover.
 
The police:
The police acknowledge that SSAIB Recognised Firms comply with all the requirements set down in the National Police Chiefs’ Council (NPCC) unified policy on intruder alarms. A security system installed by a SSAIB Recognised Firm will thus qualify for connection to an Alarm Receiving Centre to summon the police should the need arise.
It varies on the size of the property and system specification required for the property in question, but typically, a three bedroom house will take one day for us. This is start-to-finish, including setup and testing. However, a complete wireless system will take typically a morning or afternoon.
We try to minimise the disruption or inconvenience caused when we carry out an installation. While we are drilling, we’ll cover your floor with a sheet so your furnishings won’t be made dirty. Once we have finished we sweep the area, or vaccum up any dirt should it be necessary.
 
Our fitters pride themselves on their neatness and tidiness, and you should not notice that we’ve even been there.
Any un-interfered component related issues within the first 12 months will attended to and replaced (if needed) free of charge.

Expensive” is a subjective term, as the budget of each company/individual is rarely identical. CCTV should be seen as an investment, a deterrent, and also peace of mind. Saying that, we do supply and install a range of equipment and we do have positive relationships with our suppliers as well as excellent relationships with our suppliers as well as a vast amount of stock to choose from. This means that we can generally supply and fit a system that will meet your needs — as well as your budget.

Yes. All recorders supplied by Metro Security Services allow the customer to copy video footage from the hard drive to a portable media, such as a CD, DVD, or a USB stick. If your system has been set up with the use of an app, any recorded footage can be saved to your smartphone or tablets camera roll. Training and instruction will be given upon installation and thereafter if required.

Yes, Our CCTV cameras can come with built in Infra-Red lighting.

Yes, there won’t be any unexpected costs involved with the fitting or the lifespan of the CCTV cameras we provide. We do recommend yearly maintenance to ensure the cameras are focusing correctly and the picture quality has not decreased over time.